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Common Questions
Frequently Asked Questions
Quick answers to the most common questions from our buyers.
What is your minimum order quantity?
For standard catalog items, MOQ is typically 1 piece for domestic orders and 10 pieces for export orders. Custom tools have a minimum of 5 pieces for development batches. We are flexible — please ask.
How quickly can you deliver?
Standard in-stock items ship within 2–3 business days domestically, 5–7 days for international freight. Custom tools take 10–15 working days from drawing approval to despatch.
Do you provide material test certificates?
Yes. Material test certificates (MTCs) and dimensional inspection reports are available for all orders on request. They are included by default for export orders above a minimum value.
Can you supply to my country?
We currently export to 30+ countries. As a DGFT-registered exporter with IEC code, we can supply to most international destinations. Contact our export team for country-specific details.
What payment terms do you accept?
Domestic: NEFT/RTGS, cheque, or UPI. Export: T/T advance (50% + 50% before shipment) or irrevocable LC for large orders. Repeat buyers may be offered open account terms.
Do you offer technical support after purchase?
Yes — technical support is free for all customers. We assist with cutting parameters, troubleshooting, and failure analysis via email, phone, or video call. On-site support is available for major accounts.
Still Have Questions?
Call us directly or download our product catalog to start your evaluation. Our team is always happy to help.